INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, you will receive the same product as shown in the picture. However, the color of the image may appear slightly different on your device screen due to variations in display settings.

Our goal is to ensure that our images are as realistic as possible in order to maximize customer satisfaction.

Where can I view my sales receipt?

Email Confirmation: After completing a purchase, you will receive an email confirmation which will act as a sales receipt. Please check your email inbox for any messages regarding your recent orders.

Customer Dashboard: The customer dashboard allows users to view their recent transactions, including sales receipts. To access it, look for a section labeled 'My Account' or 'Your Name' on the website. From there, select the 'Order' tab to see your complete order history.

How can I return an item?

Follow Return Guidelines: Follow the store's return policy by returning the item within the specified time frame and making sure it is in its original condition.

Will you restock items indicated as “out of stock?”

The availability of out of stock items depends on the demand for the product and the availability of raw materials.

Where can I ship my order?

The shipping address is where our product will be delivered. It is important to provide accurate shipping details for smooth deliveries. An example of a complete shipping address includes the contact person's name, street number/name, apartment number or suite number (if applicable), city and state, zip code, and contact person's mobile number. Please note that the billing address may be different from the shipping address. While they usually match, there are situations where they may differ, such as when gifting or using a company card for a different location. When placing an order, please make sure to provide both addresses accurately!

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